Introduction
Rescue Cleaner ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cleaning services or visit our website.
Information We Collect
Information You Provide to Us
When you request our services, we may collect:
- Contact Information: Name, email address, phone number, and service address
- Service Details: Description of cleaning needs, photos of spaces requiring service, scheduling preferences
- Payment Information: Payment method details (processed securely through third-party payment processors)
- Communications: Any messages, emails, or other correspondence with us
Photos and Visual Documentation
As part of our service model, we may collect:
- Photos of your space before, during, and after our cleaning services
- Video recordings of transformation processes
- Your image or voice if you choose to provide testimonial content
Automatically Collected Information
When you visit our website, we may automatically collect:
- Device information (browser type, operating system)
- IP address and general location data
- Website usage data through cookies and similar technologies
How We Use Your Information
We use the information we collect to:
- Provide Services: Schedule appointments, provide quotes, deliver cleaning services, and process payments
- Communication: Respond to inquiries, send service confirmations, and provide customer support
- Marketing and Testimonials: With your explicit consent, use photos, videos, and testimonials for marketing purposes including social media, website, and promotional materials
- Service Improvement: Analyze service quality, train staff, and improve our offerings
- Legal Compliance: Comply with applicable laws and regulations
Photo and Video Usage Rights
Your Consent Options
When you apply for our services, you can choose:
- Full Documentation Permission: We may use before/after photos and videos on social media, website, and marketing materials
- Limited Documentation: We may use photos/videos but will blur or remove identifying details (faces, addresses, personal items)
- Private Only: Documentation for internal quality assurance and training purposes only; not used publicly
Your Right to Withdraw Consent
You may withdraw your consent for us to use your photos or testimonials at any time by contacting us at rescuecleanerMA@gmail.com. We will remove publicly posted content within 30 days of your request, though content previously shared by third parties may remain accessible.
Information Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Service Providers: Payment processors (Venmo, Zelle, PayPal), email services, and scheduling tools that help us operate our business
- Legal Requirements: When required by law, court order, or to protect our rights and safety
- Business Transfers: In the event of a merger, sale, or acquisition of our business
We do not share your information with third-party advertisers without your explicit consent.
Data Security
We implement reasonable security measures to protect your information, including:
- Secure storage of client records
- Limited access to personal information (employees only on need-to-know basis)
- Secure payment processing through established third-party processors
- Regular deletion of unnecessary data
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Data Retention
We retain your information for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes and enforce agreements
Typically, we retain:
- Service records and photos: 2-3 years unless you request earlier deletion
- Payment records: As required by tax and financial regulations
- Marketing content: Until you request removal or we determine it's no longer useful
Your Privacy Rights
Depending on your location, you may have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Restriction: Request limitation on how we use your data
- Objection: Object to our processing of your information
- Data Portability: Request transfer of your information to another service
To exercise these rights, contact us at rescuecleanerMA@gmail.com.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Remember your preferences
- Analyze website traffic and usage
- Improve user experience
You can control cookies through your browser settings. Disabling cookies may limit website functionality.
Third-Party Links
Our website or social media may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we discover we have collected information from a child, we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website with a new "Last Updated" date
- Sending an email notification to active clients (for material changes)
Your continued use of our services after changes constitutes acceptance of the updated policy.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and share, and the right to request deletion of your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Rescue Cleaner
Email: rescuecleanerMA@gmail.com
Service Area: Boston, Cambridge, and Surrounding Areas
We will respond to your inquiry within 30 days.
Your privacy matters to us. We handle sensitive situations with complete discretion and respect. Your trust is the foundation of our business.
Rescue Cleaner